The first time I heard about this word was when I started reading Jack Welch’s “Straight from the Gut” in 2001. Back then I was in college and read it a bit. Jack talks about passion and how people who are passionate about their work differentiate themselves and will eventually succeed. May be, I really didn’t understand what he meant when he talked about passion towards work, but now after 6 years, I have not only understood what he meant but started looking for people who are passionate about their work.
Over the period of time, I have come across people who really love to do what they are doing and enjoy their work; here are some people who I want to introduce you to.
The first on the list is (although the order doesn’t mean much)
a) An autowala
b) A waiter at the Chinese Room
c) Couple of girls at the Tommy Hilfiger showroom in Mumbai
d) A journalist working with a media company
e) Vijay Mallya’s Kingfisher airline
The case of the Autowala (let’s call him Arjun)
There is something about Arjun and his Auto. The first time you hire this guy for a ride you will be amazed by the way he has decorated and beatified his auto. To start with it has a red carpet as the floor mat instead of the rubber ones. It has well cushioned bucket seats for the passengers. Like when you get in to the auto you will get a feeling as if you are boarding a vehicle belonging to the royal community. One side of the auto is open for passenger entrance and the other one is closed with a gold/bronze-plated chain. And the dashboard is so well decorated that the architects of Maruti 800, Santro and Indica will hang themselves in shame or can get some tips from him. The auto has a music system and to top it all it has a DVD/VCD player (all of them in working condition). This is something about interiors and coming to the exteriors the auto is well maintained and has lot of jazzy stuff like steel logos. And the driver’s seat is also sort of a bucket seat with a headrest.
Now where does passion fit in to entire scheme of things? I am looking at it this way; many of us have hired autos and traveled in them. If the guy was decent enough we might have had a good experience but we can’t say it was a memorable experience, which is worth mentioning it to friends and clicking pictures. Arjun, like any other auto driver could have kept his vehicle plain and still would have made money out of ferrying the passengers. But, I guess he thought there are 4000 other autos out there and how can I get that one customer with 4000 options to choose me for his ride? This is something not many people think about, for the rest it is the same old day, same old auto and they know there will be passengers out there who will hire them however the condition of the auto is. These people believe that customers need them, but Arjun believes that he needs customers and he decided to go out of his way to please the customers and give them a wonderful experience and may be he can expect some repeat business. Because if you are anything like me you might also want to hire the same guy when he is around rather than usual auto.
This is passion, passion towards work, towards his vehicle, passion for quality service. For all those people from Pune and want to get lucky I can help you with the registration number of the vehicle, so next time when you are hiring a rick you can check the license plate of the autos in the stand before you choose.
Here are some pics of the rick and the next post is about the waiter in the Chinese Room.
The full view(the red floor mat to give that royal look)
Over the period of time, I have come across people who really love to do what they are doing and enjoy their work; here are some people who I want to introduce you to.
The first on the list is (although the order doesn’t mean much)
a) An autowala
b) A waiter at the Chinese Room
c) Couple of girls at the Tommy Hilfiger showroom in Mumbai
d) A journalist working with a media company
e) Vijay Mallya’s Kingfisher airline
The case of the Autowala (let’s call him Arjun)
There is something about Arjun and his Auto. The first time you hire this guy for a ride you will be amazed by the way he has decorated and beatified his auto. To start with it has a red carpet as the floor mat instead of the rubber ones. It has well cushioned bucket seats for the passengers. Like when you get in to the auto you will get a feeling as if you are boarding a vehicle belonging to the royal community. One side of the auto is open for passenger entrance and the other one is closed with a gold/bronze-plated chain. And the dashboard is so well decorated that the architects of Maruti 800, Santro and Indica will hang themselves in shame or can get some tips from him. The auto has a music system and to top it all it has a DVD/VCD player (all of them in working condition). This is something about interiors and coming to the exteriors the auto is well maintained and has lot of jazzy stuff like steel logos. And the driver’s seat is also sort of a bucket seat with a headrest.
Now where does passion fit in to entire scheme of things? I am looking at it this way; many of us have hired autos and traveled in them. If the guy was decent enough we might have had a good experience but we can’t say it was a memorable experience, which is worth mentioning it to friends and clicking pictures. Arjun, like any other auto driver could have kept his vehicle plain and still would have made money out of ferrying the passengers. But, I guess he thought there are 4000 other autos out there and how can I get that one customer with 4000 options to choose me for his ride? This is something not many people think about, for the rest it is the same old day, same old auto and they know there will be passengers out there who will hire them however the condition of the auto is. These people believe that customers need them, but Arjun believes that he needs customers and he decided to go out of his way to please the customers and give them a wonderful experience and may be he can expect some repeat business. Because if you are anything like me you might also want to hire the same guy when he is around rather than usual auto.
This is passion, passion towards work, towards his vehicle, passion for quality service. For all those people from Pune and want to get lucky I can help you with the registration number of the vehicle, so next time when you are hiring a rick you can check the license plate of the autos in the stand before you choose.
Here are some pics of the rick and the next post is about the waiter in the Chinese Room.
The full view(the red floor mat to give that royal look)The bronze/gold coated chain I was talking about
The DVD/VCD display unit
The interiors(The bucket seats)
Driver's head rest(front angle)
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